E-SERVICE

E-SERVICE

The fastest way to connect with your family physician or nurse.

From April 1, 2022, we will give priority to serving patients who turn to Mymed Family Physicians through the E-service environment Leia AI (arstikeskus.ee).

WHAT DOES THE E-SERVICE ENVIRONMENT ENABLE YOU TO DO?

In the E-SERVICE environment you can describe your health problems, open or end a certificate for sick leave and care leave, order repeat prescriptions, submit a request for vaccination or a health certificate (for driving licence/weapons permit). Upon entering the E-SERVICE environment, you will be redirected to the patient portal Leia AI (arstikeskus.ee). Health concerns raised through this environment will be dealt with in the order of priority.

WHAT HAPPENS TO THE INFORMATION THAT IS PROVIDED THROUGH THE E-SERVICE ENVIRONMENT?

  • The family nurses will be handling the requests made through the E-SERVICE environment throughout the working day, with letters being sorted in order of urgency.
  • Emergency care is handled by an on-call nurse and a doctor. In such cases, you will be contacted within the same working day and invited to come in for a visit if necessary.
  • Requests/letters that do not require extraordinary intervention or urgent care will be dealt with by doctors and nurses in the order they come in, taking into account not only the reason for your letter but also your previous medical history. We will contact you by phone or via email within two working days.
  • If you need a health certificate or a vaccine, we will call you or send you an email and offer you the next available times.
  • The aim of the e-visit is to be more efficient: your family doctor or nurse will get a complete overview of the problem in one visit. We hope that the new system will be more convenient for you and at the same time offer faster access and higher quality assistance.

 

This service is available to everyone. However, patients who have no governmental insurance, but wish to use the services of our health center will receive a prepayment invoice before the treatment begins, after which they will receive medical care under the conditions provided by law.